Delivery

Online orders are sent by appointed courier.

Live tracking is provided and will usually take up to a maximum of 7 days for the items to be successfully delivered.

Tracking of package can be entered below

Returns

The return process can be initiated via email [email protected] and/or phone 016-2132329

Returns accepted for;

1) Dissatisfaction of the product. 

Product delivered is not up to perceived satisfaction of the customer.

Satisfaction guarantee can be applied when remainder of product present is of 80% by (wet/liquid products) volume or (dry/powder products) weight.

Customers are subjected to pay for the return fees.

2) Product damaged during delivery.

3) Received an expired product.

Refund

Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.

You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support together with [email protected]

Payment Method (at the time of purchase)	Refund Method	Refund Lead Time (to see the amount on your bank statement)
Credit card/Debit card	Credit card	5 - 15 working days (depending on your bank)
Paypal	Paypal	1 - 3 working days
Cash on Delivery (COD)	Bank transfer/Store credit	1 - 3 working days